Knowledge Management Systems
Knowledge Management - Internal
The process of developing, sharing, using and managing knowledge and information within an organisation is known as “knowledge management”. It is a cross-discipline method of making the best use of data resulting from activities within an organisation and typically focusses on business-related objectives, i.e. continuous improvement through performance measurement, lessons learned and innovation.
The ability to readily access the right information at the right time on your company intranet is crucial for organisational development and success. In so many organisations staff become frustrated, complacent and non-compliant when faced with too many difficulties accessing the correct information as required. Conversely, there are significant benefits if they can promptly obtain the required information:
- Increased productivity
- Less supervision
- Job satisfaction
- Skills development
Through in-depth collaboration with your staff and your leadership team, TWC can undertake a ‘gap analysis’ review of the way your staff currently access and use the business information within your organisation. Then through the development of a modern, well-crafted and accurate knowledge management system, and its underlying processes, present your data to your team within your budget.
Knowledge Management - External
Web-based technology is driving the most significant trends in the way we live, work and play.
Evolving economic conditions and breakthroughs in technology are combining in unexpected ways, disrupting once stable industries and creating new business opportunities before the dust even settles.
The challenge for today’s organisations is how best to access, harness and fully utilise the capability and knowledge within their workforce to create a lasting and positive business impact for you, and for your clients.
Every business is different, and so is our approach, at TWC we believe that a well-constructed website remains the single best means to deliver a well-connected experience and present your business to your clients whether they are around the corner, or around the world.
One problem for a lot of businesses is that they’ve had a website made and that’s the last they’ve seen of their developer and is only barely useful, contains typo’s, and no longer reflects the way you want your business recognised.
TWC has no intention of competing against the multitudes of fast and cheap website designers, or the D-I-Y web companies that give you a site and no support.
Where we believe we can help any sized business is in the repair, upgrade, and overall management of their websites depending on the terms of their current commitments.
TWC will undertake a review of your website looking at the currency of your advertised products or services, grammatical errors, broken links, tabs or pages and conduct a comparison of your site against similarly sized companies and competitor websites.
On completion, we will make recommendations; while we will not dictate to you, we will discuss with you viable options that will not only increase the productivity and use of your site by your staff but show to your clients the pride you have in your business.
